We sometimes get inquiries about SmileDirectClub from patients and others who do not feel they can afford Invisalign but want to straighten their teeth. In doing some research, we came across a warning given by mynewsmile.com. You can find the original post for that here. They talk about pages of complaints from patients who’ve tried the service and have been dissatisfied.
In an attempt to be careful with our conclusions we decided to verify the claims. Doing our own research, we went back to the dates he originally mentioned on two different websites. One that posts general reviews about SmileDirectClub and the other being the Better Business Bureau. There were more than we could reasonably place in a blog post.
One thing we noticed is the complaints fell into three different categories: First, not receiving their aligners and unable to get a refund. Second, the aligners didn’t work. Third, their teeth ended up in a dangerously worse situation.
Aligners Don’t Arrive as Promised
There were many similar reviews such as this one, including some patients who received some aligners but not others which completely threw off their treatment. Another waited months for their retainer after treatment, by which time her teeth had shifted out of place again.
Treatment Doesn’t Work
It is hard to imagine going through orthodontic treatment, investing all that time and money, and then having no improvement on your teeth. Imagine then trying to get this rectified and being given the run around over and over again.
Teeth End Up Damaged
One of the biggest issues of not having your orthodontic work done with a dentist is things can get overlooked. For instance, before Dr. Cheek would move forward with any orthodontic treatment, she would do a thorough exam. This simple, but imperative step protects the patients. As an example, let’s say a patient had the early signs of gum disease. That would get addressed before moving forward with any type of braces. Otherwise, you risk something like this patient above experienced. Your teeth can come loose.
If that happens, you will no longer be looking to straighten your smile but to replace missing teeth.
Based on these reviews, I would say approach this option with caution. If finances are what are drawing you to a mail order service, talk to your dentist. They may have payment plans for you. Another option is to try Care Credit. They are a medical loan service that offers low-interest plans enabling you to get your treatment and pay it out over a period of time you can choose.